Lean Six Sigma for Service
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
| ISBN: | 9780071418218 |
| Publisher: | McGraw-Hill |
| Published: | 30 June, 2003 |
| Format: | Hardcover |
| Language: | English |
| Links | Australian Libraries (Trove) |
| Editions: |
2 other editions
of this product
|
| Saving: | Saving: $113.00 or 82% |
Lean Six Sigma for Service
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
The author of Lean Six Sigma applies the revolutionary "quality" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.
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