Lean Six Sigma for Service

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Cover Art for 9780071418218, Lean Six Sigma for Service by Michael L. George
ISBN: 9780071418218
Publisher: McGraw-Hill
Published: 30 June, 2003
Format: Hardcover
Language: English
Links Australian Libraries (Trove)
2 other editions of this product

The author of Lean Six Sigma applies the revolutionary "quality" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.


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