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| ISBN: | 9780071418218 |
| Publisher: | McGraw-Hill |
| Published: | June 2003 |
| Format: | Hardcover |
| Language: | English |
| Links | Australian Libraries (Trove) |
| Editions: | 1 other edition of this product |
The author of Lean Six Sigma applies the revolutionary "quality" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.
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