| ISBN: | 9780071486156 |
| Publisher: | McGraw-Hill |
| Published: | 1 June, 2007 |
| Format: | Paperback |
| Language: | English |
| Links | Australian Libraries (Trove) |
This fully revised and updated edition of Fournies's classic "New York Times" bestseller covers all the latest developments in business innovation and customer relations, and features such new workplace issues as outsourcing and temp workers, flextime, and telecommuting.
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