The Ten Principles Behind Great Customer Experiences

Financial Times Series

Cover Art for 9780273775089, The Ten Principles Behind Great Customer Experiences by Matt Watkinson
ISBN: 9780273775089
Publisher: FT Press
Published: 6 December, 2012
Format: Paperback
Language: English
Links Australian Libraries (Trove)

Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real worldimprovements to your customers experiences, whatever your businessdoes and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn t need to be complicated or cost a fortune. Written for results Practical advice that s easy to implement Start making improvements fast Everything you need Get started immediately using the companion worksheets No jargon Effortless to read No previous knowledge required Inspiring examples Key ideas are brought to life by great case studies Universally applicable The principles work for any product or service, however large the business Concise and skimmable Read a chapter a day on your commute Get what you need, whatever your time limits "

Booko is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Shop Preferences

Customize which shops to display. You can include the following shops by logging in to change your settings.

Booko is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

Historical Prices

Loading...
This graph is for informational purposes only. Occasionally pricing data is captured incorrectly, through bugs in Booko or the stores supplying data, which may distort the graph, providing undue hope that even lower prices sometimes appear.

Recently Updated