Contact US! Coursebook with Audio CD
Call Center English Skills
Jane Lockwood, Hayley McCarthy
ISBN: | 9780521124737 |
Publisher: | Cambridge University Press |
Published: | 10 November, 2009 |
Format: | Audiobook |
Language: | English |
Contact US! Coursebook with Audio CD
Call Center English Skills
Jane Lockwood, Hayley McCarthy
CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
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