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Difficult Conversations

How to Discuss What Matters Most

Cover Art for 9780670921348, Difficult Conversations by Bruce Patton
ISBN: 9780670921348
Publisher: Viking Adult
Published: 3 November, 2011
Format: Paperback
Language: English
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Editions:
14 other editions of this product

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

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