Third edition of a step-by-step text on business communication. This new edition has been substantially revised and is structured to complement the modules of the National Communications Skills Project. Covers non-verbal communication, listening, interpersonal communication, conflict resolution and negotiation, time management, a wide range of forms of written communication, job applications and interviews, and other aspects of communicating within an organisation such as leadership skills, presentations and public relations. Includes exercises (for individuals and groups), case studies, bibliographies, a glossary and an index.