First published in 1991, this second edition of a guide for reporters and other professional writers has been revised and updated. It contains new sections on researching and interviewing online, reporting from polls and surveys and effective listening in interviews. Incorporates new information on newsroom organisation and the effect of technological change on journalism. Includes references, a glossary and an index. The author is an experienced journalist. She is co-author of 'Ethics and the Australian News Media'.