Front-line management is no easy task. It encompasses leadership, motivating people, delegating, team building, interviewing, managing performance, overseeing change and dealing with people problems. But it also requires rewarding people, respecting them, welcoming their ideas and avoiding micro-management. From the Creating Success series of titles by internationally best-selling authors and business experts, this is Michael Armstrong’s succinct-yet-comprehensive distillation of his knowledge and experience, offered up to managers as an easy, practical guidebook for both HR and line managers to use to get the best out of their people. A valuable takeaway from it is that, whether due to relationships or unsatisfactory career development, it’s managers and not organisations that many people leave when they vacate a role, because although a company may have a core set of values and policies, it’s the difficult task of HR and line managers to put them into play. This book acts as a teacher, a coach and a consultant all at once, helping both experienced managers and those new to management roles to brush up on their skills; it’s a book to help them simply manage everything better.