Award Winning Customer Service: 101 Ways to Guarantee Great Performance

Cover Art for 9780814400609, Award Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson
ISBN: 9780814400609
Publisher: Amacom eBook
Published: 1 August, 2007
Format: eBook - PDF
Language: English

This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique 'When this happens, try this' sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and

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