Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Renee Evenson
ISBN: | 9780814400609 |
Publisher: | Amacom eBook |
Published: | 1 August, 2007 |
Format: | eBook - PDF |
Language: | English |
Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Renee Evenson
This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique 'When this happens, try this' sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and
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