Customer Service Training 101
Renee Evenson
ISBN: | 9780814472903 |
Publisher: | AMACOM/American Management Association |
Published: | 30 September, 2005 |
Format: | Paperback |
Language: | English |
Links | Australian Libraries (Trove) |
Editions: |
3 other editions
of this product
|
Customer Service Training 101
Renee Evenson
Packed with proven ideas, this inspiring training manual helps pave the way to superior customer service. It offers busy managers and customer service instructors an easy-to-implement approach and ready-to-use interactive lessons to equip their employees with the tools needed to excel. Customer service areas addressed include projecting a positive attitude and using effective communication skills.
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