Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self, Greg Roche, Nigel Hill
ISBN: | 9781136412424 |
Publisher: | Routledge |
Published: | 15 August, 2007 |
Format: | eBook |
Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self, Greg Roche, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the
Shop Preferences
Customize which shops to display. You can include the following shops by logging in to change your settings.