Search by title, author or ISBN

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington, ISBN: 9781292148465
Add an alert Add to a list

Add a alert

Enter prices below and click 'Add'. You will receive an alert when the book is available for less than the new or used price you specify.

Alert if:
Close

Add this book to a list

You can add this book to any one of your lists. Just select the list below, and click 'Add'.

Close
ISBN: 9781292148465
Publisher: Pearson
Published: September 2016
Format: Paperback

Please describe the issue

If you have noticed an incorrect price, image or just something you'd like to tell us, enter it below. Please include your email address if you'd like a reply.

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: * Why customer experience is so important in business - and how it applies to you* How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.

NEW ITEMS
Prices in $AUD ( Prices updated . )
Retailer Price Delivery Availability Total
BOOKO IS FINDING THE BEST PRICES FOR YOU.
WON'T BE A JIFFY...
USED ITEMS
Prices in $AUD
Retailer Price Delivery Availability Total
BOOKO IS FINDING THE BEST PRICES FOR YOU.
WON'T BE A JIFFY...

Historical Prices

Loading...
This graph is for informational purposes only. Occasionally pricing data is captured incorrectly, through bugs in Booko or the stores supplying data, which may distort the graph, providing undue hope that even lower prices sometimes appear.

Recently Updated

Pyongyang Architectural and Cultural Guide
Dark Days (Skulduggery Pleasant, Book 4)
Cross and Kremlin
Jan Kempemaers
Dark Days (Skulduggery Pleasant, Book 4)
John Maynard Keynes
Observations on W.D. Gann Vol. 2: Price - Time - Volume - Velocity: Volume 2
Auctions
Ezra Stoller, Photographer
Everyone's Got a Bottom
The Portable Renaissance Reader
Practical Zone System for Film and Digital Photography