Contains many features to aid learning and teaching: * Activities and Reflections provide additional ideas for lessons and homework tasks. * Case studies and Theory in Practices add the important real-world focus, so you don't have to spend time looking for your own examples. * Assessment Zones and Assessment Practices guide learners through internal and external assessment, with practice questions to help them achieve their potential. * Ready for Work features at the end of each chapter include guidance from employers explaining what they are looking for from a placement learner and from employees in general. This feature will really help learners prepare for their work placements and brush up on the practical skills employers require.