Freedom from Command and Control

Rethinking Management for Lean Service

Cover Art for 9781563273278, Freedom from Command and Control by John Seddon
ISBN: 9781563273278
Publisher: Productivity Press
Published: 31 August, 2005
Format: Hardcover
Language: English
Links Australian Libraries (Trove)
Editions:
2 other editions of this product

Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality - managers are left detached from their employees and remote from their operations. This book breaks new ground - it posits that the service industry is fundamentally different from manufacturing and shows how TPS principles must be transformed for application in service organizations. Through extensive case material, it explains the difference between command and control and systems thinking and illustrates how the latter leads to improves service, better revenues, lower costs, and higher staff morale.

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