Communicating effectively for dummies

Communication is no longer considered an optional 'soft' skill for climbing the corporate ladder. More and more business are placing emphasis on being able to communicate effectively. This book gives readers the tools and insight they need to manage conflict, build teams and communicate persuasively at work. The book covers all methods of communication in the workplace: speaking, writing and listening. It includes active listening techniques to improve work relationships and clarify communications, as well as how to make sure your verbal and non-verbal communication cues are consistent. The book includes: - Building work relationships that can withstand conflict - including a six-step strategy for resolving concerns - Understanding what works and what doesn't to resolve conflict. - How to tackle critical job communication challenges such as interviews, presentations, meetings and customer complaints. - How to manage workplace communication up, down and laterally - from your boss to your subordinates to your peers.