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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service applications of Lean Six Sigma is in translating its manufacturing-oriented tools into a service delivery process. A second challenge is that it is much harder to collect data about quality in a service environment because the "product" is intangible. Here Mike George discusses how to overcome both challenges. He explores how dramatic improvements can be achieved in cost, quality and speed for service environments such as health care, hotels, banking, purchasing or any non-manufacturing business. Case studies of companies like Bank One, Lockheed-Martin, Stanford University Hospitals and Scottish Power are included.

Booko found 2 book editions of Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George

Details Published Format New Used
Cover Art for 9780071418218, Lean Six Sigma for Service by Michael George
Lean Six Sigma for Service
United States Jun, 2003 Hardcover Being refreshed... Being refreshed...
Cover Art for 2370004159010, Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions [Ebook] by Michael George
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions [Ebook]
United States Jun, 2003 eBook - EPUB Being refreshed... Being refreshed...

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